O2 Serv Privacy Policy

Last updated: 26 September 2026

O2 Serv is a resident and staff services app, operated by HSI Lighting, used to manage bookings, maintenance requests, gate access, and building communications for residents and staff of the building it serves.

Who this applies to

This policy covers residents (owners and tenants) and staff who use the O2 Serv app. Resident and staff accounts are created and provisioned by building management — the app does not offer public self-sign-up.

Information we collect

• Name — of residents, staff, and any guest you register for an entry pass
• Flat / unit number — identifies which flat your account belongs to
• Phone number — yours (optional) and any guest's phone number you provide when creating a guest pass
• Email address — for staff accounts only; resident accounts sign in using their flat number, not an email address
• Vehicle details — make, model, and plate number, if you register a vehicle for EV charger booking
• Photos — attached to maintenance requests you choose to submit, to help building staff resolve the issue
• Messages — text you send to building reception through the app's messaging feature
• Device information — a device identifier is recorded for each phone you sign in from, to manage your session and enforce a device limit per flat

How we use this information

All of the above is used solely to operate the app's own features: authenticating your sign-in, managing your account, processing bookings, handling maintenance requests, administering gate and guest access, and letting you contact building reception. We do not use your data for advertising. The app contains no advertising software and no analytics or tracking software of any kind.

Sharing

We do not sell or share your personal data with third parties. Data is stored on our own servers and is not transmitted to any external analytics, advertising, or data-broker service.

Security

All data is transmitted between the app and our servers over an encrypted (HTTPS/TLS) connection.

Data retention

Your data is retained for as long as your tenancy or staff role is active. Some records — such as maintenance history and gate access logs tied to your flat — may be kept for a period after your tenancy ends, where reasonably necessary for the building's legal, safety, or accounting purposes.

Account & data deletion

To request deletion of your O2 Serv account and personal data, contact building management at lights@hsilighting.co.uk with your flat number and a request to delete your account.

We will verify your identity and process deletion requests within 10 business days.

What is deleted: your name, phone number, device records, and sign-in credentials.

What may be retained: records the building is required to keep for legal, safety, or accounting purposes — such as maintenance history tied to the flat, and gate access logs — for a limited period after your tenancy ends, in line with applicable law.

Children

O2 Serv is not directed at children and is not designed to appeal to children.

Changes to this policy

We may update this policy from time to time. Continued use of the app after a change constitutes acceptance of the updated policy.

Contact

Questions about this policy can be sent to lights@hsilighting.co.uk.